At Smileys, we understand that sometimes you may need to return or exchange your order. We want to make sure that our policy benefits both our customers and our company. Please read our policy carefully to understand your options.
Refunds
If you receive items that are damaged or defective, you may return them for a replacement or a full refund. We will cover the shipping cost for the return and the replacement. Please contact our customer service team to initiate the return process.
Exchanges
If you would like to exchange your purchase for something else, you may do so within 7 days of the delivery date. The product must be in their original condition and include the original packaging. If the exchange is due to an error on our part, we will cover the delivery cost for the return and the replacement. However, if the exchange is due to personal preference, you will be responsible for the delivery cost for the return and the replacement. Please contact our customer service team to initiate the exchange process.
Logistics
Please note that Smileys relies on third party logistics to fulfil its delivery. We will make every effort to ensure that your order is processed and delivered within the promised timeframe. However, if there are any delays or issues with the delivery, please contact our customer service team at this link for assistance.
If you have any problem with any of the above info, please contact our Customer Service with the button below.
