At Smileys, we understand that sometimes you may need to return or exchange your order. We want to make sure that our policy benefits both our customers and our company. Please read our policy carefully to understand your options.
You have 7 days from the delivery date to return products bought from smileys.africa. All items must be unused, with labels intact.
Sale items are final sale and are not eligible for return or refund.
We do not offer free returns. Please use a shipping company of your choice to send back your item(s). For sustainability reasons, return shipping is not covered by us.
Your return will be processed within 21 business days from the day your parcel is delivered back to us. You’ll then receive an email confirming that your refund will arrive within 1–3 bank days. Original shipping charges are non-refundable.
Any refund will be issued to the original payment method used for the order.
If you’d like a different color or size, please place a new order and return the unwanted item.
We are not responsible for items lost during return shipping.
You may exchange your purchase within 7 days of the delivery date. Items must be in original condition and include all original packaging.
If the exchange is required due to our error, we’ll cover the delivery cost for both the return and the replacement. If the exchange is due to personal preference, you’ll be responsible for delivery costs for both the return and the replacement.
To start an exchange, please contact our customer service team.
Smileys uses third-party logistics partners to deliver orders. We’ll do our best to process and deliver within the promised timeframe.
If you experience any delays or delivery issues, please contact our customer service team for assistance
here
If you have any problem with any of the above info, please contact our Customer Service with the button below.
Standard Delivery within Lagos ₦3500-₦4500
1-2 business days
Standard outside Lagos ₦8000
4-5 business days
Express Home Delivery within Lagos ₦6000-₦8000
12 Hours
Standard Pick Up Location ₦0.00
1-3 business days
Please note that during high season and sale periods, these delivery times may change.
Available shipping methods, costs, and delivery times for your order will be shown at checkout.
We get it, sometimes a product may not work out the way you expected, and that’s okay. At Smileys Africa, we accept returns as long as the item is still in its original condition and meets the return conditions below. You have 14 days from the day your order is delivered to return an item to us for a refund.
To qualify for a return, the item must be:
Please check the product information on our website before placing your order, as some items may not be eligible for return for hygiene or product-specific reasons.
If you return your full order within 14 days of receiving it, and the items meet our return conditions, we may also refund the standard delivery fee where applicable. Refunds will be issued to the original payment method used at checkout.
Once we receive and inspect your returned item, we aim to process your refund within 14 days. If you start a return within the return window but are unable to send it back on time due to unexpected circumstances, please contact us. Any refund outside the return period will be reviewed at our discretion.
Fair Use
We reserve the right to refuse a return if we believe the item has been worn, used, damaged, or returned in a condition that does not meet our return policy. We may also refuse returns where we believe the returns process is being misused.